Returns & Exchanges
At Pretzels, we want every bite to be perfect; if your order arrives damaged or incorrect, please reach out to us within 14 days for a full refund or replacement. Due to the perishable nature of our snacks, we cannot accept returns on opened food items.
Contact Support
Email our customer care team with your order number and photos of any damaged packaging or incorrect items.
Receive Authorization
Our team will review your request within 24 hours and provide a return authorization code if the product is eligible.
Prepare Shipment
For non-perishable merchandise or unopened bulk packs, securely pack the items in their original shipping box.
Processing Refund
Once we verify your claim or receive the returned goods, we will issue a credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing